Effective Date: 21/01/2025
Last Updated: 21/01/2025
At Crafting Your Gifts, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Order Processing Time
- All our products are handmade and crafted with care, so processing time may vary.
- Orders are typically processed within 2-5 business days (excluding weekends & public holidays).
- Custom and personalized orders may take 5-10 business days to complete before shipping.
- You will receive an email confirmation with tracking details once your order has been shipped.
2. Shipping Charges
- Standard Shipping: [Mention cost or “Free Shipping on Orders Above ₹X”]
- Express Shipping (if available): Extra charges apply based on location.
- Shipping costs will be displayed at checkout before placing an order.
3. Estimated Delivery Time
We partner with trusted courier services to ensure safe delivery. Estimated delivery times:
| Location | Standard Delivery | Express Delivery (if available) |
|---|---|---|
| Within India | 5-10 business days | 2-5 business days |
| International | 10-20 business days | NA |
📌 Note: Remote areas may experience slight delivery delays.
4. Shipping Restrictions
- We currently ship within India. International shipping is not available at this time.
- We do not ship to P.O. Boxes or military addresses.
- Certain remote locations may have limited delivery options.
5. Tracking Your Order
- Once shipped, you will receive a tracking number via email.
- You can track your order using the provided tracking link on our website.
- If you do not receive tracking details within 5 days, please contact us at [email protected].
6. Delayed or Lost Shipments
We strive to ensure timely delivery, but delays may occur due to:
- Unforeseen circumstances (weather, strikes, public holidays, etc.).
- Incorrect shipping addresses provided at checkout.
Lost or Missing Orders
- If your order is not delivered within 15 business days, contact us immediately.
- We will investigate with the courier and offer a replacement or refund if necessary.
7. Damaged or Incorrect Items
We take great care in packaging, but if you receive a damaged or incorrect product:
- Email us at [email protected] within 48 hours of delivery.
- Attach clear photos of the product & packaging for verification.
- We will arrange a replacement or refund after verification.
8. Address Change or Order Modification
- If you need to change your shipping address after placing an order, contact us within 12 hours.
- Once an order is processed or shipped, modifications are not possible.
9. Contact Us
For any shipping-related queries, feel free to reach out:
📧 Email: [email protected]
📍 Address: Prashant Enterprises, Sainagar, Gahunje, Maval Pune 412101
📞 Phone: +91 9168900051