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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges are calculated at checkout based on your delivery location, order details and available shipping options. The applicable shipping charges will be displayed before you complete your purchase.
How long will delivery take?
Delivery time depends on the product, preparation requirements and your delivery location. Personalised and handmade products may require additional preparation time. Please check the individual product page for estimated preparation details.
What exactly happens after ordering?
Once your order is placed successfully, we begin processing it. For personalised products, we use the details you provide to prepare your item. Your order is then packed and dispatched using the available shipping service.
Do I receive an invoice for my order?
Yes. Order confirmation and purchase details will be shared through the contact information provided during checkout. Please contact us if you need assistance with your invoice.
Can I place an order for a special occasion?
Absolutely! Our handmade and personalised gifts are suitable for birthdays, anniversaries, weddings and other special occasions. We recommend ordering in advance, as handmade products require preparation time.
Payment Infomation
When the order payment is taken of my bank account?
Payment is processed when you complete your order using an available payment method at checkout. Your order will be processed after successful payment confirmation.
What payment methods are accepted?
Available payment options are displayed during checkout. You can select from the payment methods currently supported by our website.
What should I do if I receive a damaged or wrong product?
Please contact us as soon as possible with your order number and clear photographs of the product and packaging. We will review the issue and guide you through the available resolution.
Can I change or cancel my order?
Please contact us immediately if you need to change or cancel an order. Since many products are handmade or personalised, changes or cancellations may not be possible once preparation has started.
What is package tracking in my orders?
Package tracking allows you to follow the shipment status of your order after dispatch. If tracking information is available, you can use the tracking details shared with your order to check its delivery progress.
